Frequently Asked Questions

How quickly will my furniture arrive?

For an eligible item and destination, the Goods Spring window is no more than seven business days total from order acceptance, after payment authorization, stock confirmation and route validation, and only when current route evidence supports it. Eligible routes with 1–2 business days of processing plus 1–3 business days of transit are typically estimated at 2–5 business days total. Read the Shipping & Delivery Policy for cutoffs, holidays and eligibility.

Is the delivery date guaranteed?

The displayed window is an evidence-based service estimate, not a carrier-guaranteed appointment unless the order confirmation expressly says otherwise. We do not show the seven-business-day window for a route that lacks supporting evidence. If a confirmed order changes, Goods Spring will communicate the update and available next steps.

Are the products shown in stock?

The store is designed to show orderable products with positive synced inventory. Supplier inventory can change quickly, so final availability is confirmed through the order-acceptance process. A product that becomes unavailable should be hidden or made unavailable for purchase until requalified.

Is shipping included?

Standard shipping is included in the displayed product price for eligible stocked furniture routes in the contiguous United States, with no separate standard-shipping charge at checkout. The amount and service that apply to an order must be shown before submission.

What delivery service do I receive?

The delivery handoff level is shown for the exact item and eligible address on the product page, at checkout or in the order confirmation. Standard delivery excludes stairs, carry-in, room placement, assembly, anchoring and packaging removal unless a purchased service expressly includes it. Read the product and checkout details rather than assuming carry-in, stairs, assembly or packaging removal.

Why did I receive only part of my order?

Large products and sets can ship in multiple cartons. Tracking numbers can activate separately, and packages can arrive at different times. Keep the packaging and compare the package count with the available order information. Contact us if a carton is missing or tracking is unclear.

How do I know whether a piece will fit?

Compare the exact product dimensions with both the room and the full route from the exterior entrance. Mark the footprint on the floor and test doors, drawers, reclining or extension space. Use the Furniture Measuring Guide.

What does “oak,” “walnut” or “marble-look” mean?

Those words can describe a finish or visual effect rather than the underlying material. The product specification identifies the verified material. We avoid turning a finish name into a species or natural-stone claim.

How should I care for my furniture?

Follow the instructions supplied with the item first. General recommendations for wood, veneer, upholstery, faux leather, metal, glass, stone-look and outdoor materials appear in the Materials & Care Guide.

Can I change my address or cancel an order?

Use the Goods Spring Contact page immediately. A change depends on the fulfillment stage and may become impossible once the supplier or carrier begins work. You may cancel without a cancellation fee until the supplier confirms that fulfillment has begun. After that point, Goods Spring will promptly try to stop or reroute the order. If that is no longer possible, we will explain the available delivery, refusal or return route and every applicable cost before you choose how to proceed.

How do I start a return?

Submit a request through the Goods Spring Contact page within 30 calendar days after recorded delivery. Wait for order-specific instructions before shipping furniture. The Returns & Refunds Policy explains conditions, methods, cost and refund timing.

What if my item arrives damaged, incorrect or incomplete?

Contact us promptly with the order number, a description and useful photographs of the product, packaging and label. Keep the packaging when practical and do not pay for an unapproved return. We will investigate and explain the appropriate remedy.

Does every product have a warranty?

No universal product warranty is claimed. Any written warranty is product-specific and should be included on the product page, in the package or in order documents. See Warranty & Product Support.

How do I contact Goods Spring?

Use the Goods Spring Contact page. Include the order number for order questions and the postal code for delivery-eligibility questions.

Where can I learn about privacy or accessibility?

Read the Privacy Policy for data practices and the Accessibility Statement for assistance using the site.