Refund policy

Updated: October 6, 2026

Return, cancellation and refund requests are governed by the terms provided for the order and the rights that apply under law. Furniture return routes, freight costs and supplier processes vary by item and destination. Use the Goods Spring Contact page before ordering when return eligibility affects your decision.

Change-of-mind requests

Goods Spring does not promise one universal change-of-mind return program for every item and destination. Treat a voluntary return as available only when the product page, checkout, order confirmation or written support instructions confirm it for the order and state the request deadline, condition requirements, approved method, return destination, customer cost and any applicable fee.

Do not send furniture to a supplier, parcel address or another location without order-specific authorization. Unapproved freight can be refused or become impossible to identify. For an order placed while different written return terms were displayed or expressly provided, those order-specific terms continue to apply subject to applicable law.

Damaged, incorrect, incomplete or defective items

Use the Goods Spring Contact page promptly and include the order number and a clear description of the issue. When available and safe to obtain, include photographs of the product, outer packaging, shipping label and affected area. Keep packaging while the issue is reviewed when practical.

The remedy available depends on the order facts, purchase terms and applicable law. It may include parts, repair, replacement, a price adjustment, seller-arranged return transport or a refund. Use the Goods Spring Contact page for the order-specific review, and do not pay for or arrange a return before receiving instructions.

Refunds

When a refund is approved and due, its order-specific confirmation should identify the applicable amount, method and available processing information. The refund method must follow applicable law and the order-specific written terms; it may be the original payment method unless another method is required or lawfully agreed. A bank or payment provider can take additional time to post funds after processing.

Applicable law governs any required refund, including a refund required because an order cannot ship within an applicable promised time and the customer does not accept the delay. Where law requires a monetary refund, store credit does not replace it.

Cancellations and order changes

Use the Goods Spring Contact page as soon as possible. Whether an order can be stopped, changed or rerouted depends on its fulfillment stage. Any available option and applicable cost must be confirmed for the order before a change is agreed. Nothing here limits a cancellation or refund right that cannot lawfully be excluded.

Current terms for a specific order

Before purchase, use the Goods Spring Contact page with the product, selected variant and destination postal code if you need the current return or cancellation terms confirmed in writing. For an existing order, include the order number and the name used at checkout.