Shipping policy

Updated: October 6, 2026

Delivery is offered only when checkout or written order-specific confirmation accepts the selected item, variant and address. Current catalog delivery evidence was prepared for eligible routes in the contiguous United States, but that evidence does not by itself establish checkout eligibility for an address. Availability, timing, shipping charges and service depend on the exact item, selected variant and route. Review the product page and checkout details, and use the Goods Spring Contact page before ordering when a delivery detail affects your decision.

Delivery timing

For an eligible stocked item and destination, the current Goods Spring estimate is no more than seven business days total. The total includes supplier handling and carrier transit, and the estimate is shown only when current item, variant and route evidence supports it.

Current saved catalog evidence has route maxima of five or six business days total. Goods Spring 902 and Goods Spring 905 use the conservative allowance of up to three business days for handling plus up to three business days in carrier transit, for an estimated total of up to six business days. Item-specific information and the order confirmation control.

Business days exclude Saturdays, Sundays and holidays observed by the relevant supplier or carrier. Any applicable order cutoff and processing start should be confirmed on the product page, at checkout or in the order confirmation. A delivery window is an evidence-based estimate, not a carrier-guaranteed appointment. Weather, safety events, carrier disruption, building access and address problems can affect a shipment.

Goods Spring does not apply the seven-business-day statement to an item, variant or postal code whose current evidence does not support it. If an order cannot ship within an applicable promised time, the delay, cancellation and refund choices are those required by the order terms and applicable law. If a carrier event changes an estimate after shipment, use the Goods Spring Contact page to request the information and order-specific options then available.

Shipping charges and delivery service

Review any shipping charge and service displayed by checkout for the selected item and delivery address before submitting the order. An included-shipping label applies only to the eligible item, variant and destination confirmed for the order. If a required service level or charge is not stated clearly, use the Goods Spring Contact page before ordering. Optional added services apply only when shown and selected before purchase.

Do not assume that furniture delivery includes stairs, carry-in, room placement, assembly, anchoring or packaging removal. Confirm the handoff level shown for the exact order. If it is not stated clearly, use the Goods Spring Contact page before ordering.

Tracking and multiple cartons

Orders may be fulfilled by supplier partners and may ship from different locations. The Goods Spring Contact page is the published customer-support route for the order. When tracking becomes available, it may be delivered through the contact details supplied at checkout.

Furniture sets and large pieces can travel in multiple cartons. Tracking numbers can activate at different times, and one carton can arrive before another. Keep each tracking number and confirm every required carton before scheduling assembly.

Address, access and delivery concerns

Check the delivery address before submitting the order. Tell Goods Spring before ordering about gated entries, loading docks, elevator reservations, restricted building hours, narrow approaches or another access condition. An address or access change may not be possible after fulfillment begins; any available option and charge must be confirmed for the order.

If tracking is unclear, a carton is missing or delivery appears late, use the Goods Spring Contact page and include the order number. When practical and safe, photograph visible carton damage, shipping labels and the affected area. Keep packaging and hardware until the item has been checked. Do not arrange a paid return before receiving order-specific instructions.

Read the Furniture Delivery Guide for preparation details and the Returns & Refunds Policy for current support terms.